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For many employees, health benefits platforms are often their first stop when it’s time to review what their plan covers, how to enroll, and what’s changed since last year. For employers serving diverse, multilingual workforces, benefits information often comes from multiple sources. Some of it is translated or localized. Some of it isn’t. One screen […]

Saying that the Annual Enrollment Period (AEP) puts pressure on health plans is an understatement. For payers, it’s a high-volume, high-pressure stretch where communication must be clear, timely, and accessible in every language and format. Benefit summaries, plan changes, enrollment forms, and coverage information all need to be translated and delivered under tight timelines, with […]

Localization feedback always begins with good intentions. A translation goes out for review, the reviewer sends back changes, and the linguist incorporates them. The reviewer then asks to see the translation again. Another round follows. This time, a different reviewer flags an unrelated issue and requests additional edits. Before long, the localization project becomes an […]

For years, language access in healthcare has been handled from the point of view of compliance. It was something that had to be done, but not necessarily something built into how care was delivered or measured. Today, that’s starting to change. More healthcare leaders are now taking a closer look at the connection between communication […]

Guess what? You don’t need to translate content into 20 languages to have a localization problem. If your company has a website, software, or marketing content, chances are that someone outside your home market will probably read them. The real question is: will your materials work for them, or will they create problems you didn’t […]

Localization is a careful balancing act. Keeping translation projects organized across multiple teams, file formats, and languages isn’t easy. The more moving parts there are, the easier it is for things to slip through the cracks. If you’ve ever opened a file and wondered whether it was the latest version or why a key term […]

For many healthcare teams, keeping up with changing regulations is part of the job, especially when it comes to language access. But new regulations have introduced a new layer of complexity. Executive Order 14224, signed March 1, 2025 designating English as the official U.S. language, and the revocation of Executive Order 13166, have created new […]